Refund policy
Refund and Return Policy
At valu-goods, customer satisfaction is our top priority. We want you to be completely happy with your purchase. If you are not satisfied with your order, we offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, unworn (if applicable), with tags attached, and in its original packaging. You will also need your order confirmation or proof of purchase.
To start a return, please contact us at:
📧 shivalebimal705@gmail.com
Please include your order number and the reason for your return request.
Please note that customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Returns must be sent to the following address:
[INSERT RETURN ADDRESS]
Please do not send items back without first contacting us and receiving return instructions. Unauthorized returns may not be accepted.
If you have any questions regarding returns, please contact us at:
📧 shivalebimal705@gmail.com
Damages and Issues
Please inspect your order immediately after delivery.
If your item arrives damaged, defective, or you receive the wrong product, please contact us as soon as possible at:
📧 shivalebimal705@gmail.com
Please provide your order number and, if possible, photos of the issue so we can review the situation and provide the best solution.
Exceptions / Non-Returnable Items
Certain types of products cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom-made or personalized products
- Opened or used personal care products for hygiene reasons
- Hazardous materials, flammable liquids, or gases
If you are unsure whether your product qualifies for a return, please contact us before requesting a return.
Unfortunately, we cannot accept returns for:
- Sale items
- Gift cards
Exchanges
If you would like to exchange an item, the fastest way is to return your original item following our return process.
Once your return has been approved, you can place a new order for the desired item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your purchase within 14 days without providing a reason.
To qualify for a return, the item must be in the same condition that you received it, unused, unworn (if applicable), with tags attached, and in its original packaging. You will also need proof of purchase.
Refunds
Once we receive your returned item, we will inspect it and notify you whether your refund has been approved.
If approved, your refund will be processed automatically to your original payment method within 10 business days.
Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved and you have not received your refund, please contact us:
📧 shivalebimal705@gmail.com
Company Name: valu-goods
Customer Support Email: shivalebimal705@gmail.com